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DEFRITEN

Support

Something not working as expected, or a feature missing? Get in touch: Every message reaches the developer directly.

Contact

Write using the form below or by email to [email protected]. On Instagram you will find me as @repticare_ch. To make a problem reproducible, these details help:

  • Device and system version (e.g. iPhone 15 with iOS 18.4 or Pixel 8 with Android 15)
  • Version of ReptiCare (shown under More → Settings → Version)
  • What you did and what happened instead
  • A screenshot if possible

Common cases

I am not getting reminders

Reminders are system notifications. Check under Settings → Notifications → ReptiCare, whether notifications are allowed. An active Focus or «Do Not Disturb» also holds them back. On iPhone, ReptiCare reminds you of every open appointment in the calendar; how early is set in the app settings under «Reminder in advance». On Android, only appointments marked «Send reminder» trigger a notification.

How do I back up my data?

The data sits on your device. On iPhone, iPad and Mac it is, if iCloud is enabled, synchronised with your other Apple devices through your private iCloud area. On Android, Google’s device backup, if switched on, includes the entries, but not photos and documents. On both systems you can export a backup file in the app’s settings free of charge and read it back in, on Android optionally with photos and documents. The app only reads in a backup with more than two animals with Pro. With Pro, the development records can also be exported as CSV and individual animals as a PDF dossier. On the iPhone, before changing device it is worth looking at Settings → iCloud, so that synchronisation actually runs.

The data does not appear on my second device

Since ReptiCare 1.8.2, iPhone and iPad sync your animals and entries via iCloud. Both devices need this version and must be signed in with the same Apple ID. In the iPhone settings under Name → iCloud → «Saved to iCloud» → «See All», ReptiCare must be switched on. The app shows under Settings → Data storage whether sync is active. After the first launch, syncing needs some time depending on the amount of data, and a stable internet connection.

Pro was purchased but is not unlocked

On iPhone, open the settings via the gear icon on «My Animals» and tap «Restore purchases». On Android, go to More → Settings → ReptiCare Pro and tap «Restore purchase». Make sure you are signed in with the same Apple ID or Google account you used for the purchase. If that doesn’t help, send me the receipt and I’ll look into it.

I want to change the language

ReptiCare is available in ten languages: German, French, Italian, English, Spanish, Portuguese, Japanese, Korean and Chinese in simplified and traditional script. On iPhone, choose it in the settings (gear icon on «My Animals») under «App language», on Android under «More → Language».

The morph calculator is not showing what I expect

The calculator handles one trait according to Mendel’s rules. For combinations, calculate each trait separately and multiply the probabilities. Sex-linked traits are not covered.

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